Resolved an issue with a Revit model over the Thanksgiving holiday. Can I just say that I am thankful for CAD continuing to fail as a solution, it just supports the BIM workflow that much more. We got an error message in Revit late Wednesday. I told the team that I would take care of it and they would be back up and running on Monday.
This is one of the worst error messages you can get from Revit because it does not tell you anything and simply closes Revit.
http://usa.autodesk.com/getdoc/id=TS17680194 you can attempt to use recovery models. Did that, no luck. Even pulled an older model back up on the servers, no luck.
Time to cash in on having a Technical Support team via my subscription with Autodesk…this is why you pay for this service. Keep in mind it is late Wednesday Thanksgiving Eve. I was not expecting to get a response, but I did. My new buddy Lance from Autodesk was quick to respond. He called and talked me through it. He first pointed me to the link above just in case I needed to know how to get the backup models. I then uploaded the model. He had not issues with it, but then looked into the fact that I had three AutoCAD files linked in to the model. Since he was able to open the model with no issues he suggested that he CAD files might be the issue. I moved the model so it would break the links to the CAD files and opened it up. It opened with no issues. So, on to check the CAD files, sure enough, one of the CAD files had 3o errors in it. I ran an audit and spent the most time in CAD I had spent in a whole month, 30 seconds. Saved the file and got out quick. I really feel weak when I am in that software. Re linked the CAD files and saved the model. Ran a quick local copy to confirm and we were back in business…and two days earlier than promissed. Thanks Paul Monardo for one of my favortie quotes, “Under promise, over deliver” words to live by in the support side of this industry.
All I can do is advise the team to be causious when using CAD files as live links, in this case it took down the model. In my opinion it is yet another reason to move away from CAD…slowly walk away and don’t look back. Chalk one up for CAD #Fail.